FREQUENTLY ASKED QUESTIONS

ABOUT ORDERS

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

If you have not received your order within the estimated delivery timeframe, please contact our Customer Care team at support@gritweave.com.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@gritweave.com.

We will do our best to accommodate your request before your order has been processed or shipped. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Please include your order number when contacting us.

HOW DO I RETURN AN ITEM?

To return an item, please visit our Returns & Customer Care page and follow the return instructions.

Eligible returns must generally be requested within 30 days of delivery. Items must be returned in their original, unworn, and unused condition with applicable tags attached.

Certain items may be excluded from return eligibility.

For complete requirements and instructions, please review our Return & Customer Care Policy.

When will I receive my refund?

Once your returned item has been received and processed, the refund will generally be issued to the original payment method.

Return processing may take up to 7 business days after the returned package is received.

After the refund is issued, your bank or payment provider may require additional time for the funds to appear in your account.

HOW IS MY ORDER SHIPPED?

Depending on the items in your order, your package may be shipped in a plain shipping box or a protective shipping envelope.

We use appropriate packaging designed to help protect your order during transit.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

ABOUT PRIVACY & SECURITY

Does GritWeave sell my personal information?

No. GritWeave does not sell or rent your personal information.

We may share information with trusted service providers when necessary to process orders, provide shipping and customer support, operate our website, prevent fraud, or provide other services on our behalf, as described in our Privacy Policy.

Is my payment information secure?

We use appropriate security measures to help protect your payment information and personal data.

Payment information is processed using secure payment technologies and is protected during transmission where applicable.

For more information, please review our Privacy Policy.

Is my package discreet?

We use practical and secure packaging for our orders.

Packages are generally shipped in plain outer packaging and include only the information necessary for delivery.

HOW MUCH IS SHIPPING?

For orders shipped within the United States:

Free Standard Shipping on orders of $89 or more.

Orders under $89 are subject to a $2.99 flat shipping fee.

Shipping costs and available shipping methods will be displayed during checkout before you complete your purchase.

For additional information, please review our Shipping Policy.

WHEN WILL MY ORDER BE SHIPPED?

Most orders are processed within 0–2 business days.

Orders are generally processed Monday through Saturday, excluding Sundays and major holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Standard U.S. delivery is generally estimated at 5–8 business days after shipment.

Delivery times may vary depending on the destination, carrier operations, weather, holidays, peak periods, or other circumstances outside our control.

WILL MY ORDER BE DELIVERED ON THE WEEKEND?

Weekend delivery depends on the shipping carrier and destination and is not guaranteed.

If you need your order by a specific date, we recommend placing your order early and allowing additional time for weekends, holidays, and possible carrier delays.

For the latest delivery information, please check the tracking information provided in your shipping confirmation email.

WHAT SHOULD I DO IF MY ORDER HAS NOT ARRIVED?

First, check the tracking information provided in your shipping confirmation email.

If the tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or other areas where the carrier may have left the package.

If you still cannot locate your order, please contact us at support@gritweave.com and include your order number and tracking information.

We will do our best to assist you.

WHAT IF I RECEIVED THE WRONG OR DAMAGED ITEM?

If your order arrives damaged, defective, or contains the wrong item, please contact our Customer Care team within 30 days of delivery.

Please provide:

• Your order number

• The name of the item

• A brief description of the issue

• Clear photos of the item

• Photos of the packaging or shipping label when applicable

Please do not return the item before contacting us for instructions.

STILL HAVE QUESTIONS?

Our GritWeave Customer Care team is here to help.

Email: support@gritweave.com

When contacting us about an order, please include your order number so we can assist you more efficiently.

GritWeave — Western spirit. Modern style. Made for the wild at heart.