Returns & Customer Care

We’re Here to Help

At GritWeave, we want every order to feel as good as the outfit itself. If you have questions about your order, sizing, shipping, returns, or an item you received, our Customer Care team is here to help.

Get In Touch

Email: support@gritweave.com

We aim to respond within 24–48 business hours. During weekends, holidays, and peak periods, response times may be slightly longer.

For the fastest assistance, please include your order number and a brief description of your question or concern.

Before You Buy

We want you to feel confident about every GritWeave purchase.

Before placing your order, please carefully review:

• Product descriptions and details

• Size charts and measurements

• Color and fabric information

• Product photos and videos

• Shipping information

Because fit can vary between styles, we strongly recommend checking the size chart for each item rather than relying only on your usual size.

If you are unsure about sizing, color, material, or a particular style, please contact our Customer Care team before placing your order. We’re happy to help you find the best option.

What Is GritWeave’s Return Policy?

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

• Be unworn and unused

• Be in its original condition

• Have all original tags attached

• Be free from makeup, perfume, pet hair, stains, washing, or other signs of wear

• Be returned with the original packaging when applicable

For hygiene and safety reasons, certain items may not be eligible for return once opened or worn.

Items marked as Final Sale are not eligible for return or exchange.

If an item does not meet the return conditions above, GritWeave reserves the right to refuse the return or issue a partial refund.

Returns Due to Customer Preference

We understand that sometimes an item simply isn't the right fit.

If you would like to return an item because you:

• Changed your mind

• Don't like the style

• Ordered the wrong size

• Ordered the wrong color

• No longer need the item

• Found that the item isn't what you expected

you may request a return within 30 days of delivery, provided the item meets our return conditions.

For returns due to customer preference, the customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable.

Exchanges

If you ordered the wrong size or would prefer another available size or color, please contact our Customer Care team as soon as possible.

Exchange availability depends on current inventory.

If the requested item is unavailable, we may offer a refund or another suitable solution.

Because inventory can change quickly, we recommend contacting us before sending your item back.

Damaged, Defective, or Incorrect Items

Your satisfaction matters to us.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Please provide:

1. Your order number

2. The SKU or name of the item

3. A brief description of the issue

4. Clear photos of the item

5. Photos of the packaging and shipping label when applicable

Depending on the situation, GritWeave may offer:

• A replacement

• An exchange

• A full or partial refund

• Another appropriate solution

If the issue was caused by an error on our part, we will work with you to resolve it without requiring you to bear the appropriate return shipping cost.

What If I Receive the Wrong Item?

If you believe you received the wrong product, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please send:

• Your order number

• A photo of the shipping label

• A photo of the item you received

• A photo showing the product tag or SKU, if available

• A photo of the full package and item

Please do not remove or discard the item or packaging before contacting us.

Once we confirm the issue, we will provide the appropriate solution.

How to Return an Item

Please do not send an item back without contacting GritWeave Customer Care first.

Step 1 — Contact Us

Email support@gritweave.com with:

• Order number

• Item(s) you would like to return

• Reason for the return

• Photos, if requested

Step 2 — Wait for Return Instructions

Our Customer Care team will review your request and provide return instructions if your return is approved.

Step 3 — Pack Your Item

Please securely package the item to help prevent damage during transit.

Items should be returned in their original condition with applicable tags and packaging.

Step 4 — Ship Your Return

Send the package using the return instructions provided by our Customer Care team.

We recommend using a trackable shipping service and keeping your tracking information until your refund or exchange has been completed.

Unauthorized returns may not be accepted.

Return Processing & Refunds

Once your returned package arrives at our facility, please allow up to 7 business days for our team to inspect and process it.

After your return is approved, your refund will be issued to the original payment method.

Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to appear in your account.

Please note that original shipping charges, where applicable, may not be refundable.

30-Day Return Overview

All returns are subject to the conditions outlined in this policy.

What If My Package Is Delayed?

If your tracking information has not updated for an extended period, please contact us at support@gritweave.com with your order number.

We will work with the shipping carrier to investigate the shipment and help determine the next steps.

Please note that tracking updates may occasionally be delayed due to weather, carrier volume, customs processing, or other circumstances outside our control.

What If My Package Is Marked as Delivered but I Can't Find It?

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around your delivery location.

2. Ask household members or neighbors if they received the package.

3. Check with your local carrier using the tracking number.

4. Contact GritWeave Customer Care if the package still cannot be located.

We will do our best to assist you and investigate the shipment with the carrier.

Incorrect Shipping Address

Please carefully check your shipping information before completing your order.

If an order has not yet been processed, contact us immediately at support@gritweave.com and we will do our best to update the address.

Once an order has been processed or shipped, we may not be able to change the delivery address.

If a package is returned to us because an incorrect or incomplete address was provided by the customer, additional shipping costs may apply for reshipment.

Customs & Import Duties

For international orders, customs duties, taxes, or other import fees may be charged by the destination country.

These charges, when applicable, are generally the responsibility of the customer.

Customs processing times may also affect delivery estimates and are outside GritWeave's direct control.

If customs requires additional documentation, please contact our Customer Care team and we will do our best to assist.

Can I Cancel My Order?

We understand that plans can change.

If you need to cancel your order, please contact us at support@gritweave.com as soon as possible after placing your order.

Because we work to process orders quickly, cancellation requests are only possible before an order has been processed or shipped.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, you may need to wait for delivery and request a return if the item qualifies under our return policy.

If a cancellation is successfully approved, the refund will be issued to the original payment method. Please allow 3–7 business days for your bank or payment provider to process the refund.

Need Help?

Whether you're wondering about sizing, tracking an order, starting a return, or simply need help choosing your next Western look, we're here for you.

GritWeave Customer Care

Email: support@gritweave.com

Website: gritweave.com

We’re here to help you find your fit, find your style, and keep riding your own road.

GritWeave — Made for the Wild at Heart.